Privacy policy

Effective Date: July 20, 2026

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At Orizon Energy (accessible from orizonenergy.ca), we respect and protect the privacy of our customers, website visitors, and individuals who share personal information with us both online and offline. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, and is designed to comply with Alberta’s Personal Information Protection Act (AB PIPA), British Columbia’s Personal Information Protection Act (BC PIPA), and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

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Scope

This policy applies to all personal information we collect or receive, whether through:

• Our website (orizonenergy.ca),
• Email, phone, and chat communications,
• In-person interactions,
• Physical or digital document submissions (e.g., utility bills),
• Other service-related transactions.

Consent

By engaging with Orizon Energy and voluntarily providing your personal information, you consent to its collection, use, and disclosure as outlined in this policy. You may withdraw your consent at any time, subject to legal and contractual restrictions. We may also collect your personal information from a third party where you have provided your consent to that third party to have your information provided to us.

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Information We Collect

Depending on your interaction with us, we may collect:

• Contact details (name, phone number, email, address),
• Energy-related documents (e.g., utility bills, usage history),
• Service eligibility data (utility provider, property type),
• Communications you send us directly (emails, service requests),
• Website usage data (IP address, browser type, pages visited, cookies).
• Employment related information when you apply for a career with Orizon Energy.

We collect only the information necessary for the purposes identified below.

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Purpose for Collecting Utility Bills and Personal Information

We may request a copy of your electrical utility bill to:

• Confirm service eligibility,
• Determine system sizing,
• Validate homeowner or property information,
• Support accurate proposal and interconnection assessments.

This information is treated with the same level of confidentiality and security as all other personal data we handle.

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Use of Personal Information

We use your personal information to:

• Provide and manage our services and proposals,
• Communicate with you about your energy project or inquiry,
• Fulfill legal or regulatory obligations,
• Improve our operations and offerings,
• Detect and prevent fraud or misuse of our services.
• Determine your eligibility for employment when you apply for a career with Orizon Energy

Disclosure of Personal Information

Orizon Energy does not sell or rent personal information. We may share your information only:

• With third-party service providers under confidentiality agreements (e.g., customer service, system designers, utility submission agents),
• With partners or affiliates who referred you to us, to ensure proper attribution,
• When required by law (e.g., subpoenas, regulatory authorities).

Third-party vendors are contractually required to adhere to Canadian privacy laws, where applicable, including where a third-party vendor is collecting, using, or disclosing personal information on behalf of Orizon Energy.

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Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. Once no longer required, data is securely deleted or anonymized, and physical copies of personal information are destroyed.

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Access, Correction, and Rights Under PIPA

You have the right to:

• Request access to your personal information,
• Request correction of any inaccurate or incomplete information,
• Be informed about how your data has been used or shared.

To submit a request, contact us at privacy@orizonenergy.ca. We will respond within 45 calendar days, as required by Alberta law.

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Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal data.

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These include:

• Encryption (e.g., SSL/TLS) during data transmission,
• Secure data storage systems,
• Access restrictions based on roles and responsibilities,
• Employee privacy training.

Physical copies of personal information may be kept by Orizon Energy to the extent necessary for the reasonable purpose for which the information was collected. Physical records are kept secure and may only be accessed by employees based on their roles and responsibilities.

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‍Use of Service Providers Outside Canada

Orizon Energy may use service providers to collect, use, or store your personal information on Orizon Energy’s behalf. In transferring your personal information to Orizon Energy’s CRM (customer relationship management) service provider, it may result in personal information being collected, used, disclosed, or stored in the United States for the purpose of maintaining the customer relationship, including contacting customers, managing customers interactions, reviewing order status and history, and dealing with customer service issues. If you have any questions about Orizon Energy’s use of service providers and data storage practices, please contact our Privacy Officer at privacy@orizonenergy.ca.

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Cookies and Website Tracking

OrizonEnergy.ca uses cookies and analytics tools to improve user experience and gather website performance data. This may include:

• IP address,
• Browser type and device,
• Pages viewed and links clicked.

You will be prompted upon visiting Orizon Energy’s website to confirm your cookies choices. Certain cookies are necessary for website functionality and access, whereas disabling optional cookies may affect website performance or features.

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Canada’s Anti-Spam Legislation (CASL) Compliance
Orizon Energy has designed its communication procedures to be compliant with CASL in respect of commercial electronic messages (CEM). CEM are only sent by Orizon Energy where we have consent to do so or an exception under CASL applies. If you do receive CEMs from Orizon Energy, you have the ability to request to stop receiving those CEMs. If you have any questions about Orizon Energy’s CASL practices, please contact our Privacy Officer at privacy@orizonenergy.ca

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Third-Party Links

Our website may contain links to third-party websites. Orizon Energy is not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies.

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Breach Notification

In the event of a security breach that poses a real risk of significant harm to individuals, Orizon Energy will notify affected parties and the Office of the Information and Privacy Commissioner of Alberta (OIPC) in accordance with legal requirements.

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Policy Updates

We may revise this Privacy Policy from time to time. When we do, we will update the "Effective Date" and, if material changes are made, notify users through our website or direct communication.

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Contact – Privacy Officer

If you have questions, requests, or complaints regarding your personal information or this Privacy Policy, please contact our designated Privacy Officer:

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Email: privacy@orizonenergy.ca
Phone: 587-404-8316
Mail: 6605 82 Avenue NW, Edmonton, AB T6B 0E8

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